We are still looking for more evidence to help build a stronger hypothesis with our Awareness of ACC entitlement issue.
You don’t have to answer all the questions, any input can help, so send it in.
There is a lot of confusion around what ACC clients are entitled to from ACC.
Should ACC promote themselves to NZers to help build an understanding of what they do?
How should ACC inform you of all your entitlements better?
Do you have stories about missing out on entitlements you should have received?
And how did this impact on you?
we need your real life stories, as these tend to form a good base for evidence to back up our hypothesis.
The more Evidence the stronger the voice of the Customer
Regards Brendan Tourelle